Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By using the services of Bedford Sub-Zero Repair ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Description

Bedford Sub-Zero Repair provides appliance repair and maintenance services for residential customers in Bedford, NY, and surrounding areas. Our services include but are not limited to:

• Refrigerator and freezer repair
• Range, oven, and cooktop repair
• Wine cooler and beverage center repair
• Ice maker repair
• Dishwasher repair
• Preventive maintenance services

3. Service Appointments

Scheduling

Service appointments can be scheduled by phone at (475) 465-5086 or through our online booking system. We provide appointment windows and will make reasonable efforts to arrive within the scheduled timeframe.

Access to Property

You must provide our technicians with safe and reasonable access to the appliance requiring service. This includes ensuring pets are secured and the work area is accessible.

Cancellation

We request at least 24 hours notice for appointment cancellations. Repeated no-shows or last-minute cancellations may result in a cancellation fee.

4. Pricing and Payment

Service Fees

Our pricing includes a diagnostic fee for the technician visit and assessment. This fee is applied toward the repair cost if you proceed with the recommended repair.

Estimates

After diagnosis, we provide an estimate for the repair. You have the right to approve or decline the repair before work begins. If you decline, only the diagnostic fee applies.

Payment Terms

Payment is due upon completion of service. We accept major credit cards, debit cards, checks, and cash.

5. Warranties

Service Warranty

We warrant our repair work for a specified period from the date of service. If the same issue recurs within the warranty period, we will return to address it at no additional labor cost.

Parts Warranty

Parts installed during repair carry their own manufacturer warranty. Warranty terms vary by part and manufacturer.

Warranty Limitations

Warranties do not cover damage caused by misuse, accidents, power surges, or modifications made after our service. Warranty is void if the appliance is serviced by another party after our repair.

6. Limitation of Liability

To the maximum extent permitted by law, Bedford Sub-Zero Repair shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

7. Independent Service Provider

We are an independent appliance repair service and are not affiliated with, endorsed by, or connected to Sub-Zero, Wolf, Viking, Thermador, Miele, Gaggenau, or any appliance manufacturer. All brand names, logos, and trademarks mentioned on this website are the property of their respective owners and are used for identification purposes only. We are not an authorized service provider for any manufacturer. We provide repair services using quality replacement parts compatible with these brands.

8. Customer Responsibilities

You agree to:

• Provide accurate information about your appliance and the issue
• Ensure a safe working environment for our technicians
• Make timely payment for services rendered
• Follow any care instructions provided after service

9. Safety

Our technicians follow safety protocols during all service calls. In certain situations (gas leaks, electrical hazards), we may need to discontinue service and recommend you contact the appropriate utility provider or emergency services.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Bedford Sub-Zero Repair and is protected by copyright and trademark laws.

11. Dispute Resolution

Any disputes arising from our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the laws of the State of New York.

12. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

14. Contact Information

For questions about these Terms of Service, please contact us:

Bedford Sub-Zero Repair
Phone: (475) 465-5086
Service Area: Bedford, NY and Westchester County